Common queries answered
Frequently asked Questions
After receiving the order, the package will be shipped within 1-3 days. Usually we will use China Express Mail Service for delivery. Different countries and regions have different timeliness. Due to the different customs processing times in various countries, we cannot promise to Delivered within the specified time. Any question, pls email to onemixinfo@gmail.com
Most of the parcels will be delivered by CHINA POST. Parcels information: https://www.17track.net/en
3 months calculated from the shoe sales documents or invoice date.
30 days within purchase and unused, if the products present mismatched, they can be returned.
During the warranty period, the products can be replaced due to the following problems:
1) If the repair the same part of the shoes twice, still can’t normally use.
2) Replacement will be offered if the products appear upper fracture, shoe bottom fracture, and other quality problems during normal use.
1) Damages caused by improper use or preservation.
2) Damages caused by improper operation.
3) Failure to show guarantees card or effective sales vouchers.
4) Beyond warranty period.
During the warranty period, with valid sales document, free repairs if the products appear shoe unglued, thread off and other quality problems.