Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
After receiving the order, the package will be shipped within 1-3 days. Usually we will use China Express Mail Service for delivery. Different countries and regions have different timeliness. Due to the different customs processing times in various countries, we cannot promise to Delivered within the specified time. Any question, pls email to [email protected]
You can create your account here: https://www.onemixshoes.com/my-account/
You can change before delivery, if you have any questions, please contact us [email protected]
Please note that any orders that have already been packed or shipped cannot be change.
Most of the parcels will be delivered by CHINA POST. Parcels information: https://www.17track.net/en
No, your payment information is encrypted. We can only see whether your payment is successful, not your credit card information.
Sales tax, VAT, or import duties for your order are determined by the tax regulations of your delivery country. Since we ship directly from China:
- If your country requires taxes on imported goods, applicable charges (e.g., sales tax, VAT, or customs duties) will be calculated and displayed at checkout.
- If your country does not impose such taxes, no additional charges will apply.
Final tax amounts depend on your local laws and may vary by region (e.g., U.S. state-level sales tax or EU VAT rates). To confirm exact charges, review your order summary during checkout.
Note: Taxes are automatically calculated based on your shipping address and current regulations. For exemptions or specific tax-related inquiries, contact your local tax authority.
Yes, our products can be delivered to all countries and regions in the world, but due to different customs clearance times in different countries, we cannot promise to deliver them at the specified time.
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at [email protected] and we’ll take care of it right away.